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Media Storehouse Accessibility Statement

Dated : 26 June 2020

Accessibility statement for Media Storehouse Print Store Websites

This accessibility statement applies to Print and Licensing websites run by Media Storehouse on both Desktop and Mobile devices. These include the Media Storehouse website along with our websites which are white label branded to third party organisations. The websites are run by Media Storehouse Limited.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • On desktop devices the text may not always reflow in a single column when you reduce the size browser window smaller than a minimum width

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email
  • Call 0203 286 0822 in the UK
  • Call (678) 701-8254 in the USA
  • Call (08) 6102 8352 in Australia
  • Write to Media Storehouse, Wenta Business Centre, Colne Way, Watford, WD24 7ND

We will consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact or phone 0203 286 0822

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We do not currently have a central office or physical public store to visit. Our prints are dispatched by post from a partner printing facility to your location. If necessary we can arrange for face to face meetings in the region of Watford in Hertfordshire, England. If you contact us in advance before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us at

Technical information about this website's accessibility

Media Storehouse is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Success Criterion 1.4.10 Reflow (Level AA):

This may be considered a permitted exception under the condition of large graphics or images where reflow is not feasible without losing meaning. This refers to content that can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:

Vertical scrolling content at a width equivalent to 320 CSS pixels;

Horizontal scrolling content at a height equivalent to 256 CSS pixels.

This test passes on mobile devices and desktop devices in mobile mode. When operating on a desktop device in desktop mode the vertical scrolling content width is wider to allow for graphical content as the products are printed images.

Content that is not within the scope of the accessibility regulations

PDF's and other documents

We have replaced all our public PDF's and Word documents with accessible HTML pages. Our heritage collections, including scanned manuscripts, are exempt from current Accessibility Regulations.

Third party content

The secure transaction process may involve an interaction with the customers own bank for security validation and whilst those are outside our control we would expect financial institutions to comply with Accessibility Regulations and the user to be already familiar with their process.

Live video

We do not currently offer live video streams.

Preparation of this accessibility statement

This statement was prepared on 26 June 2020. It was last reviewed on 26 June 2020.

This website was last tested on 26 June 2020. The test was carried out in-house by Media Storehouse.

We used this approach to deciding on a sample of pages to test. We began at the home page and followed the workflow through to purchase completion. Most of the pages are Photo Print Product pages and special attention was paid to those.

You can read the full accessibility test report at the following link